Terms of Service
Last updated May 2, 2026
These Terms of Service ("Terms") form a binding agreement between you and Relyv, Inc. ("Relyv") and govern your use of the relyv.ai platform, dashboards, SDKs, browser extensions, and APIs (collectively, the "Service"). By signing up or using the Service, you agree to be bound by these Terms.
1. Eligibility and accounts
You must be 18 or older and authorised to bind the entity you represent. You are responsible for the security of your account credentials and for all activity under your account. Notify security@relyv.ai immediately of any unauthorised access.
2. Subscriptions and billing
Paid plans renew automatically on the cycle you selected (monthly or annual) until cancelled. You can cancel at any time from the Customer Portal — service continues to the end of the paid period, then downgrades to Free. Fees are non-refundable except where required by law. We may change pricing for renewals with at least 30 days' notice.
3. Acceptable use
You may use the Service only on websites and applications you own or are authorised to instrument. You must not use the Service to capture data in violation of applicable law (including wiretap, CFAA, GDPR, CCPA), to surveil employees without notice and a lawful basis, or to record interactions with payment-card data unless you mask such fields per PCI requirements. Relyv may suspend accounts that violate this section.
4. Customer data and ownership
You retain ownership of all session data captured via your workspace. You grant Relyv a non-exclusive licence to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you. We do not use Customer Data to train shared AI models. AI summaries you request are generated on-demand and not retained for training.
5. Service availability and SLA
We target 99.9% monthly uptime for the dashboard and ingest endpoints. Enterprise customers receive a written SLA with service credits. Status is published at status.relyv.ai.
6. Warranties
The Service is provided "as is" without warranties of any kind, express or implied, except those that cannot be disclaimed under applicable law. Relyv warrants that it will provide the Service with reasonable skill and care.
7. Limitation of liability
To the maximum extent permitted by law, Relyv's aggregate liability under these Terms is limited to the amount you paid Relyv in the 12 months preceding the claim. We are not liable for indirect, special, incidental, or consequential damages.
8. Termination
You may terminate by cancelling your subscription. We may terminate or suspend with notice for material breach, non-payment, or unlawful use. On termination, you have 30 days to export your data; after that we delete it from production systems within 60 days and from backups within 90 days.
9. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes are resolved by binding arbitration in San Francisco, California, except for injunctive relief which either party may seek in court.
10. Contact
Legal notices: legal@relyv.ai. Service of process: as published on relyv.ai/legal-contact.